Shipping Policy

Last updated: November 14, 2025

This Shipping Policy explains how Smartnoos ships orders placed on https://smartnoos.com, including where we ship, processing times, delivery estimates, shipping fees and what happens if there are delivery issues. It is designed to be clear and transparent for customers in the United States, Canada and the United Kingdom.

Smartnoos is operated by Smartnoos (operated by ABK AI Limited), company number 15210357, registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

1. Where we ship

We currently ship to customers in:

  • United States

  • Canada

  • United Kingdom

From time to time, we may expand to additional countries. Any new destinations will be clearly indicated at checkout and/or in this policy.

We are not always able to deliver to:

  • certain remote or hard-to-reach regions;

  • P.O. boxes;

  • military addresses (such as APO/FPO/DPO), or other addresses where our carrier partners cannot complete delivery.

If you place an order to a location that we cannot serve, we will contact you by email as soon as reasonably possible. In that case, we may ask for an alternative address or cancel your order and issue a full refund.

2. Processing times

All orders are processed before they are handed over to our carrier partners.

  • We typically process and prepare orders for shipment within 1–2 business days (maximum 48 hours) after your order is placed.

  • “Business days” mean Monday to Friday, excluding public holidays in the regions where we operate fulfilment.

During busy periods (such as holiday seasons, sales or promotional campaigns), processing may take slightly longer, but we always aim to ship your order as soon as reasonably possible.

You will receive a shipping confirmation email once your order has been dispatched.

3. Estimated delivery times

After your order has been processed and dispatched, delivery time depends on your location and the carrier handling your parcel.

As a general guide, standard delivery usually takes between 3 and 15 business days from dispatch.

  • Some orders may arrive sooner than this estimate.

  • In some cases (for example, during peak seasons, adverse weather, customs inspections or other events outside our control), delivery may take longer.

Typical scenarios include:

  • Local processing delays with carrier partners;

  • Customs or import checks for international shipments;

  • High-volume periods such as Black Friday, Christmas or other holidays.

The delivery estimates above are not guaranteed delivery dates, but we and our carrier partners will use reasonable efforts to deliver within these timeframes.

4. Shipping fees

We offer free standard shipping for all destinations we currently serve:

  • United States

  • Canada

  • United Kingdom

  • And any additional countries we may support in future (as indicated on the Site or at checkout).

If we introduce any premium or express shipping options in the future (with different fees or delivery times), these will be clearly displayed at checkout and described in an updated version of this Shipping Policy.

5. Order tracking

Most orders are shipped with a trackable service.

  • Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number or tracking link (where available).

  • It may take up to 24–48 hours for tracking information to update after dispatch, depending on the carrier’s systems.

You can use the tracking link provided to follow the progress of your parcel. If you have any difficulty accessing tracking information, please contact us at contact@smartnoos.com and include your order number.

6. Delivery issues and delays

If your order is taking longer than expected, we recommend that you:

  1. Check the tracking information provided in your shipping confirmation email;

  2. Check with household members, neighbours or your building management to see whether they have accepted the parcel on your behalf; and

  3. Check any delivery notices or messages from the carrier.

If:

  • your tracking has not updated for an unusually long time,

  • your parcel appears to be stuck in transit, or

  • the tracking shows “delivered” but you have not received the parcel,

please contact us promptly at contact@smartnoos.com with your order number and any relevant tracking details.

We will contact our carrier partners, investigate the issue and keep you informed. Where appropriate, we may arrange a replacement shipment or a refund, as described in our Returns & Refunds Policy and subject to any applicable carrier investigation procedures.

7. Damaged or lost parcels

7.1 Damaged parcels

If your parcel arrives visibly damaged or if the contents appear damaged when opened:

  1. Please take clear photos of:

    • the outer packaging;

    • the shipping label; and

    • the damaged item(s).

  2. Contact us at contact@smartnoos.com as soon as reasonably possible, including your order number and the photos.

We will review your case and, where appropriate, offer one of the following solutions:

  • Replacement of the damaged item(s) at no additional cost; or

  • Refund for the damaged item(s) (and any applicable original shipping charges, if any).

The exact remedy will depend on the nature of the damage, product availability and any mandatory rights you have under applicable consumer law.

7.2 Lost parcels

A parcel may be considered “lost” if:

  • the carrier confirms it is lost, or

  • tracking has not updated for an extended period and the parcel cannot be located after investigation.

If you suspect that your parcel is lost:

  1. Contact us at contact@smartnoos.com with your order number and tracking details.

  2. We will open an enquiry with the carrier and keep you informed.

Once the parcel is confirmed as lost, we will provide either:

  • a replacement shipment, or

  • a full refund,

depending on product availability and your preference, where reasonably possible.

Nothing in this section affects any statutory rights you may have under applicable consumer protection laws.

8. Incorrect address information

Please make sure that your shipping address and contact details are complete and accurate at the time of placing your order.

  • We ship to the address provided by you at checkout.

  • We are not responsible for non-delivery or misdelivery if the address or contact information you provided is incomplete or incorrect.

If you realise that you entered the wrong address or missing details after placing your order, please contact us immediately at contact@smartnoos.com.

  • If your order has not yet been processed or dispatched, we will do our best to update the address.

  • If the order has already been dispatched, it may not be possible to change the address.

If a parcel is returned to us due to an incorrect or incomplete address, we will contact you by email. Depending on the circumstances and your location, we may:

  • arrange re-shipment to a corrected address; or

  • cancel the order and refund the product price (after deducting any reasonable costs incurred due to the failed delivery, where permitted by law).

We will always act fairly and in good faith, but we must also ensure that address information provided at checkout is accurate to avoid unnecessary delays and wastage.

9. Customs, duties and taxes

Shipping is free for all destinations we currently serve. However, international shipments may be subject to customs duties, import taxes, handling fees or other charges imposed by local authorities in the destination country or region.

  • These charges, if applicable, are usually collected by the carrier or your local customs authority.

  • Such charges are not included in the prices you see on our Site unless we clearly state otherwise at checkout.

Where legally appropriate:

  • You are responsible for any customs duties, import taxes or additional charges that may apply to your order upon arrival in your country.

  • We do not control these fees and cannot predict their amount.

If you refuse to pay customs or import charges, the parcel may be returned to us or destroyed by the authorities, depending on local rules. If the parcel is returned and we receive it back in good condition, we may refund you for the product price, less any costs and fees we incur as a result of the refusal (including return shipping and customs handling fees), where permitted by law.

Nothing in this section affects any mandatory consumer rights you may have under the laws of your country or region.

10. Contact

If you have any questions or concerns about this Shipping Policy, your order, or delivery in general, you can contact us by email at:

contact@smartnoos.com

Smartnoos (operated by ABK AI Limited)
Company number: 15210357
Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.