Products

Are your products easy to use?


Absolutely! Most of our products are designed to be user-friendly and come with a detailed user manual or setup guide to help you get started in no time.

Are spare parts or accessories available for your gadgets?

It depends on the product!

Small gadgets/accessories (e.g., phone chargers, smart tags): Due to their compact design, these rarely include replaceable parts. If issues arise, don’t worry—our 1-year warranty covers replacements!

Machines & robots (e.g., cleaning robots, drones): Some parts (e.g., brushes, propellers) are replaceable! Check the product description for details or refer to the warranty guide included in your package.
Need help finding the right part? Just email us with your product name—we’ll assist you!

What safety certifications do your products have?

Our products are sourced from manufacturers that comply with international safety standards such as CE (Europe), FCC (USA) and RoHS (restricted hazardous substances), where applicable.

When specific certifications apply to a product, you’ll find them mentioned on that product’s page or in the documentation included with your order.

How do I clean/maintain my electronic device?

Use a dry, lint-free cloth. Avoid liquids or abrasive materials. For devices with screens or sensors, refer to the manual’s "Care Instructions" section.

Are your gadgets compatible with international voltage standards (e.g., 110V/220V)?

Many of our devices are designed to work with international voltage standards (typically 100–240V).

Because this can vary by product, please always check the specifications on the product page. If a device requires a specific plug type or adapter, we’ll mention it clearly so you know exactly what to expect.

Order & Shipping

How long does shipping take?

Shipping times vary by destination, but most orders are delivered within **3 to 15 business days** after dispatch.

We usually process orders within 1–2 business days, and you’ll receive a tracking number as soon as your order ships so you can follow it every step of the way.

What if my package is lost or stolen?

Don’t panic!

  1. Wait 7 days past the estimated delivery date (carriers sometimes mark packages early).
  2. Email us at contact@smartnoos.com with your order number.
  3. We’ll file a claim with the carrier and send a free replacement or refund—your choice!

What if I receive a damaged or wrong item?

We’ll fix it as quickly as possible.
Please email us at contact@smartnoos.com with your order number and clear photos or a short video of the issue, ideally within a few days of delivery.
Once we’ve reviewed your case, we’ll offer a suitable solution — usually a free replacement or a refund. In some situations, we may ask you to return the original item so we can inspect it; if that’s needed, we’ll give you simple instructions and provide a prepaid return label.

Can I cancel or change my order after placing it?

Yes—if you act fast!

  • Cancellations/Changes: Email us within 24 hours of ordering. We’ll update your order if it hasn’t been processed.
  • Wrong Address? Contact us immediately! at contact@smartnoos.com If the package is already shipped, we’ll help reroute it (fees may apply).

Which shipping carriers do you use?

We work with a network of reliable international and local carriers to deliver your order safely.

The carrier used for your shipment depends on your destination and the type of product, and it will be shown in your tracking link once your order has been dispatched. In many cases, final delivery is handled by the local postal or parcel service in your country.

You’ll receive a shipping confirmation email with a tracking link so you can see which carrier is handling your parcel and follow its progress in real time.

Can I combine multiple orders into one shipment?

Sometimes — it depends on the items and how they’re stocked.
- For pre-built bundles or promotions (for example, “Smart Home Kit” or “Travel Gadgets Pack”), items are usually shipped together in one consolidated package.
- For mixed orders (for example, a robot vacuum plus smaller accessories), you can email us with your order numbers and we’ll check whether we can group shipments for you.
If items need to ship from different locations, they may arrive in separate packages. When that happens, we try to ship all parcels as close together as possible, and you’ll receive separate tracking links so you can follow each package.

Customer Service & Warranty

 What’s covered under the 1-year warranty?

  • Manufacturing defects(e.g., faulty wiring, software glitches).
  • Battery failures under normal use.
  • Malfunctions not caused by accidents or misuse.
    Exclusions: Water damage, physical drops, or unauthorized repairs.

How can I contact customer support?


Our support team is available to help! You can reach us anytime at contact@smartnoos.com.

How quickly will you respond to my email?

We aim to reply to all messages as quickly as possible.
In most cases, you’ll hear back from us within **1 business day** (and often much faster). For more complex issues, we’ll keep you updated as we work on a solution, so you always know what’s happening with your request.

Do you offer support in my language?

Yes! Our team speaks English, French, and Spanish fluently. For other languages, we use professional translation tools to assist you—just write to us in your preferred language!

How do I claim my warranty without returning the product?

Just email us at contact@smartnoos.com with your order number, a short description of the problem, and a clear photo or video showing the issue.

We’ll review your warranty claim and, if it’s covered, we’ll arrange a replacement or another suitable solution. In many cases, you won’t need to send the original item back. If a return is required, we’ll provide simple instructions and cover reasonable return shipping costs.

Returns & Trials

Can I try the product before fully committing?

Absolutely — you can try your product at home.

If you change your mind, you have **30 days from the delivery date** to request a return. The item should be unused or only handled as reasonably necessary to inspect it, undamaged, and in resaleable condition, ideally in its original packaging with all accessories and manuals.

Once we receive and inspect your return, we’ll issue a refund to your original payment method in line with our Returns & Refunds Policy.

How do I start a return or exchange?

It’s simple!

Email us at contact@smartnoos.com with your order number, the item(s) you’d like to return, and the reason (change of mind, faulty, damaged, wrong item, etc.).

- For change-of-mind returns: we’ll confirm that your order is eligible under our 30-day return window and send you clear instructions (and a prepaid return label where applicable). Once we receive and inspect the item, we’ll refund you to your original payment method within **7 business days**, in line with our Returns & Refunds Policy.

- For faulty, damaged, or incorrect items: we’ll review your request (photos/videos help us resolve things faster) and offer a replacement or refund. In some cases, we may ask you to return the original item; if so, we’ll cover reasonable return shipping costs.

We don’t offer direct item-for-item exchanges. If you’d like a different colour, model or product, the easiest way is to return your original item for a refund and place a new order for the version you prefer.

 What if I miss the 30-day trial window?

Don't worry!

For 1 year, you can benefit from our warranty in the event of defects.

After 1 year: For spare parts, replacements or hub upgrades, please contact us.