Products

Are your products easy to use?


Absolutely! Most of our products are designed to be user-friendly and come with a detailed user manual or setup guide to help you get started in no time.

Are spare parts or accessories available for your gadgets?

It depends on the product!

Small gadgets/accessories (e.g., phone chargers, smart tags): Due to their compact design, these rarely include replaceable parts. If issues arise, don’t worry—our 1-year warranty covers replacements!

Machines & robots (e.g., cleaning robots, drones): Some parts (e.g., brushes, propellers) are replaceable! Check the product description for details or refer to the warranty guide included in your package.
Need help finding the right part? Just email us with your product name—we’ll assist you!

What safety certifications do your products have?

All products meet global safety standards, including CE (Europe), FCC (USA), and RoHS (restricted hazardous substances). Certifications are listed on the product page.

How do I clean/maintain my electronic device?

Use a dry, lint-free cloth. Avoid liquids or abrasive materials. For devices with screens or sensors, refer to the manual’s "Care Instructions" section.

Are your gadgets compatible with international voltage standards (e.g., 110V/220V)?

Absolutely! Most devices support dual voltage (100–240V) and include universal plugs or adapters. Check the product description for specifics.

Order & Shipping

How long does shipping take?


Shipping times vary by location, but most orders are delivered within 2 to 15 business days. You’ll receive a tracking number as soon as your order is shipped.

What if my package is lost or stolen?

Don’t panic!

  1. Wait 7 days past the estimated delivery date (carriers sometimes mark packages early).
  2. Email us at contact@smartnoos.com with your order number.
  3. We’ll file a claim with the carrier and send a free replacement or refund—your choice!

What if I receive a damaged or wrong item?

We’ll fix it ASAP!

Email us photos/video of the issue within 48 hours.

We’ll send a free replacement—no return needed.

Can I cancel or change my order after placing it?

Yes—if you act fast!

  • Cancellations/Changes: Email us within 24 hours of ordering. We’ll update your order if it hasn’t been processed.
  • Wrong Address? Contact us immediately! at contact@smartnoos.com If the package is already shipped, we’ll help reroute it (fees may apply).

Which shipping carriers do you use?

We partner with trusted carriers likeDHL, FedEx, and USPS ... for fast, reliable delivery. The carrier depends on your location and order size. Track your package via the link in your shipping confirmation email!

Can I combine multiple orders into one shipment?

Yes, depending on the items!

For pre-built bundles or promotions:
Themed bundles (e.g., "Smart Home Kit" or "Travel Gadgets Pack") ship as one consolidated package automatically—no extra steps needed!

For mixed-category orders:
If your purchases include items with different sizes/weights (e.g., a robot vacuum + phone accessories), email us with your order numbers. We’ll check warehouse logistics and merge shipments if possible—at no extra cost!

Important:

If merging isn’t possible (e.g., items ship from separate warehouses), we’ll prioritize fast separate shipments. The delay between packages will never exceed 72 hours!

You’ll receive all tracking links upfront to monitor progress.

Customer Service & Warranty

 What’s covered under the 1-year warranty?

  • Manufacturing defects(e.g., faulty wiring, software glitches).
  • Battery failures under normal use.
  • Malfunctions not caused by accidents or misuse.
    Exclusions: Water damage, physical drops, or unauthorized repairs.

How can I contact customer support?


Our support team is available to help! You can reach us anytime at contact@smartnoos.com.

How quickly will you respond to my email?

We’re lightning-fast! Expect a reply within 2–3 hours . For complex issues, we’ll keep you updated every step of the way.

Do you offer support in my language?

Yes! Our team speaks English, French, and Spanish fluently. For other languages, we use professional translation tools to assist you—just write to us in your preferred language!

How do I claim my warranty without returning the product?

Easy!

Email us at contact@smartnoos.com with your order number.

Share a photo/video of the issue.

We’ll review and ship a replacement—no need to send the old item back!

Returns & Trials

Can I try the product before fully committing?

Absolutely!

  • Love it? Keep it!
  • Changed your mind? Return it unused, in original packaging, within 30 days for a full refund.

How do I start a return or exchange?

Simple!
Email us at contact@smartnoos.com with your order number + reason.


We’ll send a free return label for warranty claims or guide you for trial returns.


Ship it back, and we’ll process your refund/replacement within 48 hours of receipt.


Tip: Include a photo/video of the issue for faster resolution!

 What if I miss the 30-day trial window?

Don't worry!

For 1 year, you can benefit from our warranty in the event of defects.

After 1 year: For spare parts, replacements or hub upgrades, please contact us.