Terms of Service
Last updated: November 14, 2025
These Terms of Service (“Terms”) govern your use of the website located at https://smartnoos.com (the “Site”) and your purchase of products from Smartnoos via the Site. By accessing or using the Site, or by placing an order, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Site or place an order.
1. About us
The Site is operated by Smartnoos (operated by ABK AI Limited), a company registered in England and Wales with company number 15210357, whose registered office is at:
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
In these Terms, “Smartnoos”, “we”, “us” or “our” refers to Smartnoos (operated by ABK AI Limited), and “you” or “your” refers to any user of the Site or customer purchasing products from the Site.
If you have any questions about these Terms or about your order, you can contact us by email at: contact@smartnoos.com.
2. Scope of these Terms
These Terms apply to:
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Use of the Site (Terms of Use) – including browsing, accessing content, creating an account, posting reviews, and any other interaction with the Site; and
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Purchase of products (Terms & Conditions of Sale) – including placing orders, payment, shipping, delivery, returns and refunds.
Additional policies that are incorporated into and form part of these Terms include:
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Our Privacy Policy, which explains how we collect, use and protect your personal data.
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Our Cookie Policy, which explains how we use cookies and similar technologies on the Site.
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Our Shipping Policy, which explains our shipping and delivery practices.
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Our Returns & Refunds Policy, which explains your rights and our processes for returns and refunds.
Please read these documents carefully. If there is any conflict between these Terms and another policy, these Terms will prevail to the extent of the conflict, except where applicable consumer or privacy laws require otherwise.
3. Eligibility and account registration
3.1 Eligibility
By using the Site or placing an order, you represent and warrant that:
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You are at least the age of majority in your place of residence (for example, 18 years old in the United Kingdom, most US states and Canadian provinces), or you are using the Site under the supervision of a parent or legal guardian who agrees to these Terms on your behalf.
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You have the legal capacity to enter into a binding contract.
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You are using the Site for personal, non-commercial purposes (unless we have expressly agreed otherwise in writing).
We reserve the right to refuse access to the Site or to refuse to process any order if we reasonably believe that you do not meet these eligibility requirements.
3.2 Account registration
You may be able to create an account on the Site to facilitate your purchases, manage your orders and save certain preferences. If you choose to create an account:
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You must provide accurate, current and complete information, and keep it updated.
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You are responsible for maintaining the confidentiality of your account credentials, including your password.
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You are responsible for all activities that occur under your account, whether or not you authorised them.
If you believe that your account or password has been compromised, you must notify us promptly at contact@smartnoos.com. We reserve the right to suspend or close any account that we reasonably believe has been used in breach of these Terms or for fraudulent, abusive or unlawful purposes.
4. Ordering process
4.1 Products and orders
Smartnoos sells physical gadgets and accessories through the Site. Orders can only be placed online via https://smartnoos.com.
By placing an order on the Site, you:
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Make an offer to purchase the products selected in your cart, under these Terms;
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Confirm that all information you provide (including your shipping address, billing details and contact information) is true, accurate and complete; and
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Confirm that you are authorised to use the payment method you provide.
4.2 Order acknowledgement and contract formation
After you place an order, you will receive an email acknowledging receipt of your order. This email confirms that we have received your order, but it does not constitute acceptance of your offer to purchase.
A binding contract between you and Smartnoos is formed only when we:
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Accept your order; and
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Send you an order confirmation email confirming that your payment has been successfully processed and that your order has been accepted.
If we are unable to accept your order, we will notify you (usually by email) and will not charge you, or we will refund any amounts already paid.
4.3 Order processing
Orders are usually processed within 1–2 business days. Processing times are estimates only and do not include shipping time. During busy periods, sales or exceptional circumstances, processing may take longer, but we will use reasonable efforts to process your order as soon as practicable.
4.4 Order cancellation by us
We may, in our reasonable discretion, refuse or cancel all or part of an order at any time before your order is shipped, including for the following reasons:
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The product is out of stock or no longer available.
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There was an error in the price, description or availability of the product on the Site.
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We are unable to obtain authorisation for your payment or suspect fraudulent activity.
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We reasonably believe that the order has been placed in breach of these Terms or of applicable law.
If we cancel your order after you have been charged, we will refund the amount you paid for the cancelled items using the same payment method you used for the original transaction (unless we agree otherwise with you).
4.5 Changes to orders
Once an order has been placed, we may not be able to make changes to it (for example, changing the shipping address or the products ordered). If you wish to change an order, please contact us as soon as possible at contact@smartnoos.com. We will use reasonable efforts to assist you, but we cannot guarantee that changes will be possible.
Your statutory rights (including any cancellation rights you may have under applicable consumer laws) remain unaffected.
5. Prices, taxes and currency
5.1 Prices
All prices for products are displayed on the Site. We may change prices at any time without prior notice, but such changes will not affect orders that we have already accepted.
We take reasonable care to ensure that prices and other information on the Site are accurate. However, errors may occasionally occur. If we discover an error in the price of any product you have ordered, we will inform you as soon as reasonably possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled and refund any amounts you have paid.
5.2 Taxes and duties
Prices displayed on the Site may exclude or include taxes, duties and other charges, depending on your location and the applicable rules. Any applicable taxes, duties or additional charges will be shown at checkout where reasonably possible.
You are responsible for any customs duties, import taxes or other fees that may be imposed by authorities in your country or region in connection with the delivery of your order, unless we expressly state otherwise at checkout or in our Shipping Policy.
5.3 Currency
We may offer prices and accept payment in one or more currencies. The currency applicable to your purchase will be shown at checkout. If your payment method is denominated in a different currency, your bank or payment provider may apply currency conversion rates and fees, which are your responsibility.
6. Payment
Payment for products must be made at the time you place your order. We accept major credit and debit cards and any other payment methods made available at checkout.
By entering payment details, you confirm that you are authorised to use the payment method provided and that you authorise us (or our payment service providers) to charge the total amount of your order, including any applicable taxes and shipping fees.
If your payment is declined, we will not be obliged to fulfil your order and may cancel it. We are not responsible for any fees or charges that may be imposed on you by your bank or payment provider (such as overdraft fees, foreign transaction fees or chargeback fees).
All payments are processed through third-party payment service providers. We do not store your full payment card details on our systems.
7. Shipping and delivery
We ship to customers in the United States, Canada and the United Kingdom, subject to any restrictions set out on the Site or in our Shipping Policy.
7.1 Shipping Policy
Shipping methods, delivery times, shipping fees (if any), and other information regarding delivery are described in our Shipping Policy, which forms part of these Terms. Please review the Shipping Policy before placing your order.
7.2 Delivery times
We usually process orders within 1–2 business days. Actual delivery times will depend on the shipping method selected at checkout and the destination address. Delivery times shown on the Site or in the Shipping Policy are estimates only and are not guaranteed.
We are not responsible for delays caused by events beyond our reasonable control, including customs clearance procedures, carrier delays, weather conditions or other force majeure events. However, we will use reasonable efforts to assist you in tracking any delayed orders.
7.3 Risk and title
Risk of loss or damage to the products passes to you when the products are delivered to the address you provided or to any person you have designated to receive the products on your behalf.
Ownership of the products passes to you when we receive full payment of all amounts due in respect of the products, including any shipping fees and applicable taxes.
8. Returns and refunds
We want you to be satisfied with your purchase. We offer a 30-day return window from delivery, with free returns, subject to the conditions set out in our Returns & Refunds Policy.
8.1 Returns & Refunds Policy
Our Returns & Refunds Policy describes in detail:
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The conditions under which you can return products if you change your mind (for example, products must usually be unused and in their original packaging).
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The process and conditions for returning products that are faulty, damaged on arrival or not as described.
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Any exclusions or limitations (for example, certain customised products).
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How refunds are processed, including the time needed to process your refund after we receive and inspect your return.
Please review the Returns & Refunds Policy carefully before placing your order.
Nothing in these Terms or in our Returns & Refunds Policy affects any statutory rights you may have under applicable consumer law, including rights in relation to faulty or misdescribed goods.
9. Product information and availability
9.1 Product descriptions
We take reasonable care to ensure that product descriptions, images, specifications and other information on the Site are accurate and up to date. However, minor differences in colour, appearance or packaging may occur due to display settings, manufacturing variations or updates to product design.
We do not guarantee that your device’s display of any colour or detail will be accurate.
9.2 Availability
All products and offers on the Site are subject to availability. We do not guarantee that any product listed on the Site will be in stock or available at all times.
If a product you have ordered becomes unavailable after you place your order, we will inform you as soon as reasonably possible and may:
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Offer a suitable alternative; or
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Cancel the order for that product and refund any amounts you have paid for it.
9.3 Use of products
Our products are intended for normal, personal use in accordance with any instructions or guidelines provided with the product or on the Site. It is your responsibility to ensure that products are suitable for your intended use and that you use them safely and responsibly.
10. Prohibited uses of the Site
You must use the Site in a lawful manner and in accordance with these Terms. Without limiting the generality of the foregoing, you must not:
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Use the Site for any unlawful, fraudulent or malicious purpose, or in a way that could harm us, our service providers or other users.
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Interfere with or disrupt the operation of the Site or any servers or networks used to provide the Site, including by introducing viruses, malware or other harmful code.
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Attempt to gain unauthorised access to any part of the Site, to other accounts, or to any systems or networks connected to the Site.
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Use any automated means (including robots, crawlers, scripts or scraping tools) to access, monitor, copy or collect information from the Site without our prior written permission.
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Impersonate any person or entity, or misrepresent your affiliation with any person or entity.
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Make any false or fraudulent orders, including using a false identity or unauthorised payment method.
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Use the Site in a manner that infringes any intellectual property rights or other rights of Smartnoos or any third party.
We reserve the right to suspend or terminate your access to the Site, cancel orders and/or take any other appropriate action if we reasonably believe that you have breached this section or any other part of these Terms.
11. Intellectual property
All content on the Site, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, digital downloads, data compilations and software, is owned by or licensed to Smartnoos and is protected by copyright, trade mark and other intellectual property laws.
You may access the Site and view its content for your personal, non-commercial use only. You may not, without our prior written permission:
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Copy, reproduce, modify, adapt, publish, distribute, transmit, display, perform, create derivative works from, sell or exploit any part of the Site or its content; or
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Use any trade marks, logos or other proprietary marks displayed on the Site.
Nothing in these Terms grants you any rights in or to the Site or its content other than the limited right to use the Site in accordance with these Terms.
If you submit or post any reviews, comments, photos or other content on or through the Site (“User Content”), you grant Smartnoos a non-exclusive, royalty-free, worldwide licence to use, reproduce, adapt, publish, translate and display such User Content on the Site and in our internal materials for the purpose of operating and improving our business, including to display product reviews to other customers. We do not currently use User Content directly as advertising creatives in external ads.
You are responsible for any User Content you submit and you must ensure that it is accurate, lawful, does not infringe any third-party rights and is not misleading, offensive or abusive.
12. Third-party services and links
The Site may include links to third-party websites or services, or may integrate with third-party tools (such as payment processors, review apps or analytics services). These third parties are independent of Smartnoos and may have their own terms and privacy policies.
We do not control and are not responsible for the content, policies or practices of third-party websites or services. Your use of any third-party websites or services is at your own risk and subject to their terms and conditions.
Where third-party services process your personal data (for example, payment processing or email delivery services), they do so as independent controllers or processors in accordance with our Privacy Policy and their own privacy policies.
13. Limitation of liability
Nothing in these Terms is intended to exclude or limit any liability that cannot be excluded or limited under applicable law, including for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
To the maximum extent permitted by law:
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The Site and all content, products and services made available through the Site are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, except as expressly stated in these Terms.
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We do not warrant that the Site will be uninterrupted, secure or error-free, or that any defects will be corrected.
To the maximum extent permitted by law, and subject to your statutory rights as a consumer:
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We are not liable for any indirect, incidental, consequential, special or punitive damages; and
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Our total aggregate liability to you for any loss or damage arising out of or in connection with the Site, these Terms or any order (whether in contract, tort, including negligence, or otherwise) will be limited to the total amount actually paid by you for the products giving rise to the claim.
Nothing in these Terms affects any non-excludable rights you may have under consumer protection laws that apply to you (for example, mandatory rights under the law of your country or state of residence).
14. Indemnification
To the extent permitted by applicable law, you agree to indemnify, defend and hold harmless Smartnoos (operated by ABK AI Limited) and its affiliates, directors, officers, employees and agents from and against any and all claims, liabilities, damages, losses, costs, expenses or fees (including reasonable legal fees) arising out of or in connection with:
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Your breach of these Terms;
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Your misuse of the Site; or
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Your violation of any law or the rights of any third party, in connection with your use of the Site or purchase of products.
This indemnification obligation does not apply to the extent that the relevant claim, liability, damage, loss, cost, expense or fee is caused by our own negligence or wrongdoing.
15. Changes to the website or these Terms
We may update or change the Site, its content, our products or services from time to time to reflect changes in our offerings, our users’ needs or business priorities. We may also add, modify or remove features or functionalities.
We may update these Terms from time to time. When we do so, we will post the updated Terms on this page and update the “Last updated” date at the top.
Where required by law, or where changes are material, we may also notify you by email or by a notice on the Site. The updated Terms will apply to your use of the Site and to new orders placed after the date on which the updated Terms take effect.
If you continue to use the Site after the updated Terms have been posted, you will be deemed to have accepted the updated Terms. If you do not agree to any changes, you should stop using the Site and, if you are a registered user, you may cancel your account.
16. Governing law and jurisdiction
These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), are governed by the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction over any such dispute or claim, except that:
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If you are a consumer resident in another country (for example, the United States or Canada), you may also be entitled to bring proceedings in the courts of your country of residence; and
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Nothing in these Terms affects any mandatory rights you may have under the laws of your country or state of residence, including any rights relating to consumer protection, unfair contract terms or similar legislation.
17. Contact
If you have any questions, concerns or complaints about the Site, these Terms or your order, you can contact us by email at:
We will use reasonable efforts to respond to your query and to resolve any issues as quickly as practicable.